Shipping and Returns PolicyGeneral Shipping Information:
Free shipping and handling for all orders over $50.00 shipped within the continental United States and to APO/FPO addresses. Orders up to $49.99 will be charged a flat rate of $7.95. All orders will be shipped UPS ground or best way as determined by Directly Yours, Inc. unless you indicate otherwise. Free and $7.95 flat rate shipping applies to UPS ground or best way shipments only. UPS Next Day and UPS 2nd Day shipping are available for an extra charge. Shipping charges will be calculated at check-out based on destination zip code and weight of shipment.
Orders placed by 12:00 noon (Central Standard Time) will be shipped the same business day. Orders placed after 12:00 noon (Central Standard Time) regardless of shipping method selected will be shipped the following business day.
If an item you requested is out of stock, we will automatically backorder it, and notify you via telephone or e-mail. At that time, you may advise us if you would like to have that item shipped to you when it is in stock, or you may request that we cancel your order. We will immediately ship all items that are in-stock at the time we receive your order and ship any backordered items as soon as they are available. You will not be charged any additional shipping and handling charges on backordered items.
Shipping to Alaska, Hawaii and Puerto Rico:
Shipping to Canada:
Shipping to APO/FPO addresses:
All Other Foreign Shipments:
Returns and Exchanges:
Original and return shipping charges will be included in the refund only if the return was the result of our error.
If you took advantage of any Free Shipping promotion when placing your order, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
If you return an order that was placed using a promotional discount , you will not be refunded for the amount of the promotional offer as this discount was deducted from the original purchase amount.
If you return an order that was placed using a Free Merchandise offer, the value of the free merchandise associated with the returned item(s) will be deducted from the refund amount unless the free merchandise is included with your return.
Personalized or custom-made items are, regrettably, non-returnable.
To Return Merchandise:
For Tarifold items please call our Customer Service Department at 888-666-5773 or send an email for a return authorization. We will provide shipping instructions with the return authorization. Please note, a 25% Restocking Fee will be charged for all merchandise returned without a Return Authorization number or for merchandise returned to our main office.
Foreign Shipments: Call Customer Service at 847-827-9355 for Return Authorization.
Merchandise Arrives Damaged:
Call our Customer Service Dept. at 888-666-5773 and we will tell you how to handle the damaged shipment.
Please have your invoice number (on the front of the invoice) handy when calling.